Welcome to MultiCredit Savings & Loans Limited
Our aim is to provide the highest level of service to our customers. However, if at any stage we do not meet your expectations we would like to hear from you. Our promise to you is to resolve the issue quickly and to your satisfaction.

We will try to answer your query straight away. However, where the issue is complex, it may be necessary to contact your Branch/Business Unit, which may add to the time taken to resolve the issue. You will be advised where this is the case.

For complaints/issues

We commit to:

  • - Make it easy for you to complain
  • - Listen to and understand your views
  • - Apologise
  • - Solve your problem as quickly as possible

If you're not happy with any aspect of our service or our products, you can let us know by contacting your branch:

In person: Call in and talk to your Branch Manager / Customer Services staff

Over the phone: Speak with your Branch Manager / Customer Services staff

In writing: Please address your letter to your Branch Manager

By email: You can send your issues to This email address is being protected from spambots. You need JavaScript enabled to view it.


Multi Credit Savings & Loans Limited started as a Community Bank in Kumasi.  It was incorporated as a private limited liability company under the Companies Code 1963 (Act 179) on 17th September, 1998 and licensed by the Bank of Ghana on 5th July, 1999.

Customer care

We ensure all our clients get the best quality service. If you have a problem, feel free to contact the nearest branch for redress or resolution. You can also send us an email on info@mcslghana.com

Contact us

Tel: +233-03220-37418 / 37419  
Fax: +233-03220-37420
Email: info@mcslghana.com