Welcome to MultiCredit Savings & Loans Limited
Our aim is to provide the highest level of service to our customers. However, if at any stage we do not meet your expectations we would like to hear from you. Our promise to you is to resolve the issue quickly and to your satisfaction.
We will try to answer your query straight away. However, where the issue is complex, it may be necessary to contact your Branch/Business Unit, which may add to the time taken to resolve the issue. You will be advised where this is the case.
We commit to:
- - Make it easy for you to complain
- - Listen to and understand your views
- - Apologise
- - Solve your problem as quickly as possible
If you're not happy with any aspect of our service or our products, you can let us know by contacting your branch:
In person: Call in and talk to your Branch Manager / Customer Services staff
Over the phone: Speak with your Branch Manager / Customer Services staff
In writing: Please address your letter to your Branch Manager